Managed Azure Services

Our management services give you 24/7 access to support, alongside round-the-clock monitoring of your Azure resources with proactive responses to alarms. Full ITSM access includes incident, problem, and change management, all made possible by an aligned account manager or technical account manager. You’ll benefit from a broad scope of expertise via GreyMatter, and it’s securely managed through Azure Lighthouse.

Your assigned Technical Account Manager will act as your Azure architect, conducting quarterly reviews of best practice. Regular product updates are inspected for potential enhancements to your setup, and budgets are configured to manage and report on spend. Additionally, you’ll have access to real-time cost management dashboards, and we’ll help you integrate best practice into existing infrastructure (using data from Application Insights and other sources).

This is about making things work as they should. We deploy best practice permissions, management groups, and Privileged Identity Management (PIM) to protect your workload. Azure policies automate controls, including DNS, backups, resource locations, naming conventions, etc. We also implement change tracking for key resources and deploy resource locks across your estate for added security and control. All this, and more – done for you.

We secure all backup vaults with locks, immutability, soft delete, and multi-user authentication. Protection includes daily monitoring and reporting on all backups, assessing workload availability, and providing improvement recommendations. You can expect daily monitoring of all site recovery services and assistance with disaster recovery tests. We even offer an optional second tenant for all Azure backup services.

We provide monthly automatic patching of all VM infrastructure and make sure best practices are followed in all aspects of security. We deploy Defender for Cloud for all resources and initiate agentless vulnerability scanning. We’ll also manage defender configuration via Intune, and conduct quarterly reviews of the recommendations & alerts coming from your Defender for Cloud. All this combines for a rock-solid Azure security foundation.

Building on our Secure tier, the Secure+ option adds a further set of features to your security arsenal. With Azure Sentinel, we capture all logs from Defender for Cloud and correlate security events across all aspects of your Azure tenancy. Security alerts are reviewed proactively within 30 minutes, and vulnerability scanning is expanded to all external web applications. We also manage vulnerabilities across your Azure estate with inclusive time for remediation. And if you want to take things further, this paves the way for an easy progression to a full SOC service (Security Operations Centre) in the future.

We act as champions for DevOps & automating processes to bring improved tech to your business where appropriate. We generally promote the use of PaaS services in new greenfield opportunities to greatly improve your business capabilities. We’ll make use of automation via Lighthouse to streamline your environment and implement ‘infrastructure as code’ using Terraform. Finally, we’ll also explore new AI technologies with you and provide regular educational content across our YouTube channel and other platforms.