October 12, 2015

To know how a VoIP phone system can benefit your business, you should first know what VoIP is and how it all works. But don’t worry, this isn’t a technical manual. You don’t need a degree in computer science to understand everything we talk about below. So, let’s get started.

What is VoIP?

Firstly, let’s get the introductions out of the way. VoIP stands for Voice over Internet Protocol. While this can sound a little scary and over-technical, the technology is really quite simple. Basically, VoIP allows you to make low-cost telephone calls to anywhere in the world, it just does it over the internet instead. This means you no longer have to use an outdated landline. Technology has come a long way since landlines were first introduced 140 years ago and the needs of businesses like yours have come a long way too. That’s why we like to think of VoIP as an evolution of the ‘wired to the wall’ telephone. The next step-up.

How does VoIP work?

Essentially, VoIP replaces wires and phone-lines with the internet. So, when you speak into a VoIP telephone, it converts your voice into data and then transmits it over the internet. Just like an email. Then, on the receiving end of your call, the information is converted back into your voice – clear as day and with no delay. But what’s more important than how it works, is knowing that it will always work. Thankfully, most VoIP problems can be fixed remotely and in a couple of minutes. There’s no need to shut down operations or call in an engineer. That means you can get back to business as usual.

Where is VoIP used?

VoIP is actually the technology behind Skype. If you’ve used it before, you know that the audio quality can be much clearer than a traditional phone call. That’s very handy in a noisy office environment, where it can be difficult to hear a person in the same room, let alone someone in a different country. However, Skype uses this technology for a consumer market. This means you will only get access to a basic feature set, that’s subsidised by adverts. Your business needs something more powerful than this. Whether you’re a design studio, a recruitment agency or any small or medium enterprise, business grade VoIP gives you much more than just cheaper calls. It lets you do things you didn’t even think were possible. And, with a VoIP phone system, you are actually paying for the broadband connection – this means that you can pay per user or per connection. So, you can enjoy a predictably low cost IP telephony service.

VoIP | Advantages of VoIP

 

What are the benefits of VoIP?

There are a number of handy benefits to upgrading your landline to a virtual telephone system and lower costs are only the beginning. Below, we’ve listed just a few of the top reasons businesses like yours are switching over to VoIP providers:

Scalability – Legacy phone systems (such as ISDN systems) can be clunky and expensive. They are also limited to either 2 or 30 channels per circuit, making it very hard to scale up effectively. With a VoIP phone system, this is not an issue. You can simply add more employees to the system when necessary. You’ll no longer have to run across the office to answer the phone again.

More features – There are a whole range of features which are either not available or just too expensive on landline systems. Things like voicemail, email voicemail and having on-hold music or a voice message of your choice.

Flexibility – Phones can be moved across the office with limited fuss. You can even travel with your phone number and this can be particularly useful if you have a business trip or like to work out of the office. We’re big fans of this ourselves. Work is much more fun in your slippers.

Cheaper – For almost every business, a VoIP phone system will work out cheaper than an ISDN system. But don’t think of VoIP as ‘the cheap option’ – It’s normally of a much higher quality. (Note: the quality of a virtual telephone system depends heavily on the quality of your internet connection. Our engineers recommend that you couple any VoIP phone system with a superfast broadband connection).

Easier to fix – Most VoIP related issues can be fixed remotely and in a matter of minutes. There’s no need to shut down operations or call in an engineer. So, you can get back to work before the kettle has boiled.

Now you know how VoIP phones can help your business, it’s time to find out how Synextra can help too.

Synextra is an IT services provider with a difference. We offer a range of cloud IT and virtual telecommunications services to help your business compete, collaborate and grow. Find out what we can do for your business by sending us an email or by calling us on 0161 883 1383.